A telephone voice menu is a set of options a caller can choose from, usually by pressing a number on the telephone. Voice menus are commonly used by large organizations to help their clients access the information they need easily. Listening to automated telephone voice menus can be difficult when several options are presented. If you have trouble understanding the options, try pressing “0.” Sometimes, this will connect you to a person who can help you. If you don’t reach a live person, try replaying the menu options a few times to become familiar with them.

Task 1:

Listen to a recorded voice menu system for a library. Write down the number you need to press to accomplish the following.

	Press #
1. You would like to find out if a book is available at the library.
2. You would like to ask the librarian if you could book a room for a workshop.	4
3. You would like to put a book on hold.	3
4. You would like information about the location of the library and its hours.	1
5. You would like to renew a book.	2
6. You left your gloves in the library and want to find out if someone turned them in.	4
7. You want to know the library’s website address.	1

Task 2:

Listen to the recording again. You would like information about special services at the library. Write the sub-menu option number you need to press to accomplish the following.

	Press #
1. You would like information about the language learning center.	3
2. You would like to sign up for an Internet training course.	1
3. You need information about the picture and video collection at the library.	4

1.What is the library’s address? 
234 first street

2.What are the hours of operation on weekdays? 


Monday to Thirsday 9:30AM-8:30PM

Friday 9;30AM-5:30PM

Saturday 9:00AM-5;00PM

Sunday  1:30PM-5:00PM

3.What is the library’s Internet address? 


www.cityreferencelibrary.ca

 Task 3:

Click on this link and record a voice message to a friend to invite him/her for lunch over at your house or at a restaurant that you would recommend.  

Make sure to provide clear information on the reason of the invite and also the date, time, location, and detailed directions how to reach the place you have proposed.